GLPI 10: add a message collector

Présentation The collector in GLPI allows you to retrieve emails from a mailbox and then create a ticket. If in your organization you have a mailbox dedicated to IT incidents, the collector will allow you to collect emails from this mailbox and create a ticket automatically. When message (email) notifications are enabled, if users respond …

Read more



How to upgrade from GLPI 9.5.X to GLPI 10.0.X

In this article, which is not really going to be a tutorial, but rather a guide to help you move from GLPI 9.5.X to GLPI 10.0.X. At the time of writing this guide in 2024, it has now been almost 2 years since GLPI 10 is out. There are still many organizations that have still …

Read more



GLPI 10: automatic actions configuration

Dans ce tutoriel, je vais vous expliquer comment configurer les actions automatiques dans GLPI 10. Overview of automatic actions in GLPI To carry out certain background actions such as email notifications, collection of messages for ticket generation, various maintenance tasks, etc. GLPI 10 uses automatic actions also called cron. Automatic actions are executed with two …

Read more



GLPI 10: network inventory with GLPI Agent

In this tutorial, I will explain to you how to set up network inventory in GLPI 10 with GLPI Agent. This is the functionality equivalent to network discovery and inventory with FusionInventory: Fusion Inventory: Configuring Discovery and Inventory Tasks – 247-IT Presentation of network inventory with GLPI Agent The network inventory allows you to discover …

Read more



GLPI 10: configure automatic computer inventory with GLPI Agent

Introduction In this tutorial, I will explain how to set up automatic inventory in GLPI 10 with GLPI Agent. Before version 10 of GLPI, you had to go through a plugin (Fusioninventory or OCSInventory) to have automatic inventory in GLPI. Since this functionality is native to GLPI, if you are used to using FusionInventory, you …

Read more



GLPI 10: installation

In this tutorial, I will explain how to install GLPI 10. Presentation of GLPI GLPI is the acronym for Gestionnaire Libre de Parc Informatique, it is open source software written in PHP and which uses a MySQL or MariaDB database. GLPI is today published by the company Teclib which distributes GLPI under an Open Source …

Read more



GLPI: Collector – Automatic ticket creation

The collectors in GLPI allow the creation of tickets automatically in the assistance part by sending an e-mail. A user sends an email to [email protected]. GLPI will use the automatic tasks to retrieve the email in the box and create a ticket in the helpdesk. Prerequisites Have the PHP IMAP extension enabled. Have configured the …

Read more



Ubuntu : install the FusionInventory agent

In this tutorial, I will explain how to install the FusionInventory agent on Ubuntu in order to bring it up in your GLPI inventory. Installation is done from the command line. Installation of prerequisites To function correctly, it is necessary to install several packages first. Enter the command line below to install all dependencies : …

Read more



GLPI : use Redis to optimize performance

In this tutorial, I will tell you about GLPI and optimization in order to get it in faster. I discovered quite by chance that GLPI is intended to use Redis … Before I explain how to use Redis, I will explain what Redis is. Redis is a key <-> value, high performance database system that …

Read more